Skip to content
TweenlyTweenlyTweenly

Troubleshooting On Air

Graphics not appearing in the sidebar

Symptom: You created a graphic in the Editor, but it doesn’t show in the On Air sidebar.

Possible causes:

  1. Not marked as Final. Only graphics with the Final flag appear in On Air. Open the Editor, click the filename to open metadata, and enable the Final flag.

  2. Wrong workspace filter. Check the company/workspace dropdown at the top of the sidebar. Select ALL or the correct workspace.

  3. Not saved. Tweenly does not auto-save. Make sure the graphic has been saved (look for it in the Gallery).

Graphic loads but doesn’t animate

Symptom: The graphic appears in the preview but playback doesn’t start.

Possible causes:

  1. Init state is hide-and-pause or pause. This is expected behavior — the graphic waits for a trigger. Click IN to start, then use NEXT to advance.

  2. No animations added. The graphic has no animation blocks on the timeline. NEXT and OUTRO buttons are disabled in this case.

  3. Pause label at the beginning. If there’s a pause label at time 0, the graphic stops immediately. Use NEXT to continue past it.

Editable fields not showing

Symptom: You expected text/image fields to be editable in On Air, but they appear as static.

Cause: The fields are not marked as editable in the Editor.

Fix: In the Editor, select the object → Right Sidebar → enable isTextEditable (text) or isImageEditable (images) → Save → re-mark as Final if needed.

Preview not updating

Symptom: You changed a field value in standby, but the preview doesn’t reflect the change.

Possible causes:

  1. Browser cache. Try a hard refresh (Ctrl + Shift + R / Cmd + Shift + R).
  2. Graphic is in the Live column. Fields can only be edited in standby. Once live, changes require loading a new instance in standby.

Data source not refreshing

Symptom: A data-bound graphic shows stale data.

Possible causes:

  1. Auto-refresh not enabled. In the Editor, open the Data Source settings and enable refresh with an interval.
  2. Data source URL unreachable. Verify the JSON/XML URL is accessible from the On Air environment (check network, firewall, CORS).
  3. Refresh label not configured. If using label-triggered refresh, ensure a refresh label exists on the timeline.

Playback controls (NEXT, OUTRO) disabled

Cause: The graphic has no animations or no timeline labels.

Fix: In the Editor, add animations and/or labels to the timeline. Re-save and mark as Final.

Connection issues

Performance issues

Getting help

If your issue is not listed here, contact support at info@tweenly.io with:

  • A description of the problem
  • Steps to reproduce
  • Browser and OS version
  • Screenshot of the issue (if applicable)